FAQ

Privacy Policy FAQ

Your Trust is important to us, and we take the protection and security of our customer data very seriously. By sharing personal Information, you help us to create the best possible experience when using PULT.
Our certified Data Protection Officer ensures all customer data is handled appropriate and compliant with data privacy laws. This FAQ answers some of the most important questions regarding collecting, using, processing and disclosing customer data at PULT.

What kind of data does PULT collect?

To Operate PULT and serve the best experience to our customers we may collect these types of Data:


● mail address


●  First/Last Name


●  username/ passowrd


●  Profile picture


●  Physical Address


●  Company Name


●  Number of Employees


●  VAT-Number


●  Billing Address


●  User-ID


●  Usage Data


●  Device Information


●  Device Identifiers for advertising


●  Google Advertiser ID or IDFA

What is PULT using customer Data for?

We use customer data as follows:
●  to operate, maintain and further improve the PULT platform.
●  to send information such as notifications, surveys, invoices, product updates, administrative messages or customer support.
●  to verify a user is authorized to access the PULT platform.
●  to ensure our contractual duties between us and our customers are met.
●  to comply with any other legal obligations we have under applicable law.

Where does PULT store customer data?

All PULT customer Data is being stored exclusively on secure, ISO 27001 certified Servers within the EU, provided by Amazon Web Services (AWS) in Frankfurt, Germany.

What is PULT doing to comply with GDPR laws?

PULT has partnered with PROLIANCE GmbH do be fully compliant to all GDPR Laws. Our external data protection officer ensures all data is handled confidentially. Every member of our team is getting trained frequently to handle customer data secure and reasonable to the GDPR. Visit our comprehensive privacy policy on our Website to learn more.

By whom is PULT customer data being processed?

Name

Processing Location

Content of Contract

Amazon Web Services Inc.

Frankfurt, Germany (exclusively)

Cloud Infrastructure Provider

Chargebee Inc.

Frankfurt, Deutschland (AWS)

Payment processing

Cloudflare Inc.

Globally (i.a. EU & USA)

Cloud Infrastructure Provider

Hotjar Ltd.

North Virginia, USA (AWS)

Customer Support & Onboarding

June Inc.

EU (AWS)

Product Analytics

LogDNA Inc.

USA (AWS)

Cloud Service Provider (Observability & Logging)

SendGrid Twilio Ireland Ltd.

USA

Cloud Service Provider (Transactional Mailing)

Sentry Functional Software Inc.

Iowa, USA (GCP)

Quality Assurance, Error Reporting, Performance

Stripe Payments Europe Ltd.

Globally

Monitoring

Vercel Inc.

USA & EEA

Payment processing

Webflow Inc.

Globally (i.a. EU & USA)

Cloud Infrastructure Provider (Web Hosting)

Amazon Web Services Inc.

Frankfurt, Germany (exclusively)

Cloud Infrastructure Provider